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Outstanding Customer Service Awards

First Quarter 2018 Award Recipients

Join us in congratulating Britney Brown, from the Department of Public Health and Amy Bodbyl-Mast from Fiscal Services who have been recognized as Ottawa County’s Outstanding Customer Service Award recipients for the first quarter of 2018.

Britney Brown, Department of Public Health

Award Recipient

The individual who nominated Britney wrote:

“This text regarding Brittney was received from a client earlier this year..."I was in a bad place for so long and had gotten desperate and needed a lot of help. I sing your praises to everyone that will listen, tell them that I fought every moment of every day and got nowhere for years. When you came into the picture you were able to move things forward within just a few months, saved my life. I have hope for the first time in a long time and I can see things getting better all because of your help. You definitely made a difference, a huge difference and still are. Thank you for everything" (name withheld for client confidentiality)”

Number of Years Employed by Ottawa County:

18 months

The thing I like most about working for Ottawa County is:

The great support and opportunities to advance.

The hardest thing I have ever done:

Allowing clients to find strength in the midst of hard times and watching them struggle until they find their way.

You would be surprised to learn that:

I too have walked in a lot of my client’s shoes.

If you could have dinner with anyone dead or alive, who would you pick and why?

A wise man. People always say a wise man once said, “I would like to gain some wisdom.”

If you had to spend all of your vacations for the rest of your life in the same place, where would you go and why?

Hawaii, I have always wanted to go there. Maybe I will once the volcano settles.

If you could travel back in time to any certain era or event, when/where would you pick and why?

The Progressive Era, 1890-1920. Problems were eliminated, things were changing i.e. industrialization, urbanization, immigration, and social activism. I would have loved to see how this change came about.


Amy Bodbyl-Mast, Fiscal Services

Award Recipient

The individual who nominated Amy wrote:

“The Parks Department has been working with Amy Bodbyl-Mast on a major purchase order, piloting a new RFP/purchasing process. Because the purchase of a new Parks software system has the potential to impact three other departments, Amy facilitated the purchasing process with representatives of all four departments. The process was difficult and intense at times, but with Amy’s professionalism, expertise, and unbiased attitude, she excelled at managing the many pieces and pulling everything together. She also brought together the large, cross-departmental committee for multiple meetings/demos, and most importantly, facilitated consensus at the end of the purchasing process. As the primary department involved with the purchase, we are extremely pleased with the outcome and grateful for her work in facilitating the process.”

Number of Years Employed by Ottawa County:

2 years in July

The thing I like most about working for Ottawa County is:

Having the opportunity to work in such a dynamic organization with such a wide range of departments and services provided. My job is interesting, challenging and different every day.

The hardest thing I have ever done:

Was trying to come up with a witty response to this question.

You would be surprised to learn that:

I am a classically trained singer and have a degree in music.

If you could have dinner with anyone dead or alive, who would you pick and why?

Shakespeare because I imagine he would be entertaining, offer good food and wine, and tell lots of jokes and stories.

If you had to spend all of your vacations for the rest of your life in the same place, where would you go and why?

NYC because there’s always something new and exciting to see and do.

If you could travel back in time to any certain era or event, when/where would you pick and why?

I’d travel back in time to the day amazon.com entered the stock market and buy a few shares.