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Outstanding Customer Service Awards

Third Quarter 2017 Award Recipients

Join us in congratulating Arlette Quistian from the Clerk/Register of Deeds Office and Andrew Hafler from the Sheriff’s Office, who have been recognized as Ottawa County’s Outstanding Customer Service Award recipients for the third quarter of 2017.

Arlette Quistian, Clerk/Register of Deeds Office

Award Recipient

The individual who nominated Arlette wrote:

"I work for another department at the County and I had a customer call only speaking Spanish and I could not assist her. I called to see if Arlette was willing to help me and she stopped her work and came to our office to talk to my customer for me and translate. It was awesome to have her help because we were still able to give the customer great customer service even with a language barrier. I believe that is the Ottawa way and I would like to thank Arlette for that."

Number of Years Employed by Ottawa County:

4 months

The thing I like most about working for Ottawa County is:

What I like most about working here is that I am always busy and that I have such great coworkers. There is never a dull moment.

The hardest thing I have ever done:

Hardest thing I have ever done is moving back to Texas after being in Michigan for 12yrs. But it’s great to be back!

You would be surprised to learn that:

I have lived in 5 states. (Texas, California, Idaho, Wisconsin, Michigan)

If you could have dinner with anyone dead or alive, who would you pick and why?

I would love to have dinner with my deceased mother. She always gave me great advice and was always supportive.

If you had to spend all of your vacations for the rest of your life in the same place, where would you go and why?

I would love to spend all my vacations in France even though I have never been there.

If you could travel back in time to any certain era or event, when/where would you pick and why?

My high school years. I hate that I was very quiet and shy, and now here I am working in Customer Service lol.


Andrew Hafler, Sheriff’s Office

Award Recipient

The individual who nominated Andrew wrote:

"Deputy Hafler responded to the home of an elderly resident who was having an issue with a pump constantly running in his basement. Deputy Hafler found the problem to be a split supply line to the washing machine that was spraying water in the basement. Deputy Hafler was able to turn the water off. While speaking with the elderly subject he found out that he had no one around to assist him. On his next shift Deputy Hafler returned with a water supply line he had purchased with his own money and fixed the gentleman's washing machine. Deputy Hafler went out of the way to assist the gentleman who otherwise may have struggled to have the problem fixed."

Number of Years Employed by Ottawa County:

Less than 1 year

The thing I like most about working for Ottawa County is:

Employees seem to genuinely enjoy their jobs and are always willing to help solve issues.

You would be surprised to learn that:

I can dance. And I do it a lot.

If you could have dinner with anyone dead or alive, who would you pick and why?

"The Rock", Dwayne Johnson. He loves his family, his work, and would be hilarious to talk with.

If you had to spend all of your vacations for the rest of your life in the same place, where would you go and why?

Walt Disney World! We went on our honeymoon and are going to return many times.