The Ottawa Way
Ottawa County strives to be the location of choice for living, working, and recreation. We are committed to excellence and the delivery of cost-effective public services.
Ottawa County promotes a culturally diverse environment where all employees, residents, and visitors are valued and welcomed. Ottawa County is a member of the Government Alliance on Race and Equity, a national network of government working to achieve racial equity and advance opportunities for all. Ottawa County employees are also welcome to participate on our Cultural Intelligence Committee. In addition, employees are strongly encouraged to attend in our Cultural Intelligence training, a foundational course in Ottawa County's Talent Development program.
Customer Service Codes of Conduct
We live the Golden Rule.
We create a friendly and professional atmosphere.
We take accountability for our actions and decisions.
We are a team based upon positive relationships.
We know our roles and the roles of others.
We know our resources.
We work while others enjoy their stay.
We own the problems and know (or seek) the answers.
We keep our facilities clean and safe.
We create a culture of service in which every customer is valued!
Our customers, clients, and visitors can expect a friendly, professional atmosphere where they are treated with integrity and respect. Ottawa County employees are empowered to solve problems with integrity and empathy to inspire trust.
Ottawa County is committed to continually improving and being a leader in innovation of local governments. Bureaucratic work processes can become routine and unquestioned for years, so we question these unconscious routines through departmental reviews, program evaluations, and studies. We look within our organization for efficiencies that will provide additional resources for the future.
Ottawa County has taken an aggressive approach to communication, both internally and with the public. To continually improve and remain transparent and open to the public, we must properly communicate. Communication tools, such as social media, the website, and GovDelivery, are to be utilized to their fullest potential.
Comments from our Employees
It is great to be part of an organization that has an administration that not only values county employees, but also emphasizes providing great customer service to the public.
Thank you for professional development training and the opportunity to meet and engage with leadership throughout the county.
After working in several government sector and private sector positions outside of Ottawa County, there is no doubt this is a great place to live and work.
At some point, it ceases to be about oneself [and more] about how we can better serve our customers and the people of Ottawa County better with the skills we have and the knowledge we possess. This becomes the driving force that brings me to work every day knowing that there are customers that need important services that my department offers.
I think that Ottawa County goes to incredible lengths to provide employee input/participation/engagement.