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Governor's Declaration of Disaster

CMH Service Provider Guide

The Access Center

To request mental health services call the Access Center, Monday through Friday, between 8:00 a.m. and 5:00 p.m.

Muskegon County Access Center
TTY		 (231) 720-3200
(231) 720-3280
Muskegon CMH Customer Service
Toll Free
FAX		 (231) 720-3201
1-877-724-4440
(231) 724-4539
Ottawa County Access Center
Holland Area
All Other Ottawa Co. Areas, Toll-free
TTY
(616) 393-5681
(877) 588-4357
(616) 494-5508
Ottawa CMH Consumer Service
Toll Free
FAX		 (616) 494-5545
1-800- 764-4111, ext. 5545
(616) 393-5687
Lakeshore Coordinating Council for Substance Abuse Services
For screening and access to any of these services, contact:
LCC Customer Service Department
Local
Toll Free

(616) 846-4662
(866) 846-7311
**All calls to the Access Center are private and confidential.

Service Authorization

Services you request must be authorized or approved by an affiliate of the Lakeshore Behavioral Health Alliance. That agency may approve all, some, or none of your requests. You will receive notice of a decision within 14 calendar days after you have requested the service during person-centered planning, or within 3 business days if the request requires a quick decision.

Any decision that denies a service you request or denies the amount, scope, or duration of the service that you request will be made by a health care professional who has appropriate clinical expertise in treating your condition. Authorizations are made according to medical necessity. If you do not agree with a decision that denies, reduces, suspends, or terminates a service, you may file an appeal.

If you need mental health services while you are outside of your county area, contact your assigned CMH worker, their supervisor, or the Access Center in your home county and they will assist you.

Administrative Office

12265 James Street
Holland, MI 49424
Phone: (616) 392-1873
Monday - Friday:
8:00am - 5:00pm
Michael Brashears
Executive Director
Lynne Doyle
Deputy Director
Briana Fowler
Recipient Rights Officer

Service Locations

Outpatient Mental Health Services (Holland)

Outpatient Mental Health Services (Grand Haven)

Coopersville Community Based Services

Services to People with Developmental Disabilities (Holland)

Lakeshore Clubhouse (Holland)

Tri-Cities Community Based Services (Spring Lake)

Assertive Community Treatment (ACT) (Holland)