Outstanding Customer Service Awards

Second Quarter 2019 Award Recipients

Join us in congratulating Erin Rotman from Human Resources and Wade Van Bragt from the Sheriff’s Office who have been recognized as Ottawa County’s Outstanding Customer Service Award recipients for the second quarter of 2019.

Erin Rotman, Human Resources

Erin Rotman

The individual who nominated Erin wrote:

"Erin is always quick to respond and to get an answer to my question. I am sure she deals with many employees and their questions daily, yet she always gets back to me within a short period of time with kindness and great knowledge in every area. I have heard this from many other employees as well so I know she is doing this every day which deserves the customer service award!"

Number of Years Employed by Ottawa County:

18 years

The thing I like most about working for Ottawa County is:

The culture. Employees at Ottawa County have a passion for serving the community and making a difference.

The hardest thing I have ever done:

Finish my degree while working full time. I completed two full-time years of school in only three years going part-time.

You would be surprised to learn that:

I played the drums in my middle school and high school band.

If you could have dinner with anyone dead or alive, who would you pick and why?

I would like to have dinner with my grandpa, because he died when I was six years old. He grew up in New Jersey in the ‘20s and ‘30s and served in the US Army Air Corps during World War II. I would love to have a conversation with him.

If you had to spend all of your vacations for the rest of your life in the same place, where would you go and why?

An all-inclusive resort, on a beach, in a warm location.

If you could travel back in time to any certain era or event, when/where would you pick and why?

I would travel back in time to my teen years and start funding a Roth IRA.


Wade Van Bragt, Sheriff's Office

Wade Van Bragt

The individual who nominated Wade wrote:

"Deputy Van Bragt quietly and humbly serves the citizens of Ottawa County as a member of the Sheriff's Office. Deputy Van Bragt works in the Spring Lake and Ferrysburg communities. Deputy Van Bragt works tirelessly toward traffic safety and leads the area deputies in the number of traffic contacts that he takes every month. Deputy Van Bragt recently had contact with a family on a Sunday morning after a red light violation at one of our high crash intersections. It was the birthday of one of the passengers. The interaction was so positive, the birthday girl sent a note to Deputy Van Bragt's sergeant. It reads in part " He treated us with the most genuine kindness and consideration, I was so happy to have my children witness such a respectful exchange between citizen and police force" and "was truly one of the highlights of the day (and it was a great day" As deputy Van Bragt's supervisor, I have seen Deputy Van Bragt routinely handle interactions with citizens with the same genuine kindness and consideration. Deputy Van Bragt is a fine example of the Ottawa way."

Number of Years Employed by Ottawa County:

24 years.....in December it will be 25 for years.

The thing I like most about working for Ottawa County is:

Secure job and not every day is identical.

If you had to spend all of your vacations for the rest of your life in the same place, where would you go and why?

I'd love to travel Alaska and British Columbia.

If you could travel back in time to any certain era or event, when/where would you pick and why?

I'd be interested in the civil war era as I would travel the battle sites when I was young.