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Outstanding Customer Service Awards

Fourth Quarter 2015 Award Recipient

Join us in congratulating Ryan Gamby from 58th District Court Probation and Community Corrections, who has been recognized as Ottawa County’s Outstanding Customer Service Award recipient for the fourth quarter of 2015.

The individual who nominated Ryan wrote:

Ryan CONSTANTLY goes above and beyond what is expected in his job. I think almost daily that I request something of him and he cheerfully acts on it. One example: An out-of-town attorney came in for arraignment, had a pre-trial and then the defendant was sentenced. Judge ordered that the defendant be put on a Soberlink unit. Ryan was the only one available this day... he had another person coming in to be put on the only Soberlink unit left in the office, so he put this defendant on the only Soberlink he had, as she was from out-of-town. He then made a run to the jail to get another unit so he could put the original person on that unit. The defendant that was scheduled to come in was on probation and without a license, so he didn't want to make it any harder for that person to placed on the Soberlink as was ordered. She had already made arrangements for a ride to the courthouse. That is just AWESOME customer service. Ryan did all this even though he was swamped with extra work (he was covering for a PO that is out on surgery leave). Ryan is just so easy to work with and truly cares about the customer and has the intuition to see how it would affect the other person. I could go on and on because this is a daily occurrence. Ryan is a GREAT team player with a huge heart and smile to go with it.

Number of Years Employed by Ottawa County:

I have been employed with Ottawa County for 4 years.

The thing that I like most about working for Ottawa County is:

Working with other staff members.  Everyone at the District Court is extremely dedicated to their job and are not only willing to help the public, but also co-workers that are in need.  Although we all work hard and take our jobs very seriously, we still make a point to joke around from time to time to keep the work environment fun and friendly.  Several of my co-workers are also very close friends outside of work.

The hardest thing I have ever done:

Although it is still a work in progress, I would have to say working full time and attending law school on nights and weekends.  It certainly requires a lot time management to make sure you don’t fall behind but still have at least some free time.

If you could have dinner with anyone dead or alive, who would you pick and why?

C.S. Lewis.  He was certainly an intellectual giant of the 20th century and is a very inspirational writer.

If you had to spend all of your vacations for the rest of your life in the same place, where would you go?

Despite the allure of a tropical climate, I would have to say my favorite vacation spot would be out west amongst the Rocky Mountains. I’ll take the forest, mountains, and streams over a warm beach any day of the week!