Community Action Agency

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Reducing the effects of poverty in Ottawa County by promoting self-sufficiency and economic independence.

How Community Action Agency Helps Your Community

Holland, Zeeland & West Olive

Utility Assistance: 278 households
Weatherization: 15 households
CSFP: 263
Tax Assistance 153
Migrant Program: 49
Lower My Bill: 61

Grand Haven, Ferrysburg, Spring Lake, Fruitport & Nunica

Utility Assistance: 49 households
Weatherization: 6 households
CSFP: 138
Tax Assistance 78

Coopersville, Marne & Conklin/Tallmadge Township

Utility Assistance: 16 households
Weatherization: 2 households
CSFP: 63
Tax Assistance 3 households

Hudsonville, Jenison & Grandville (Ottawa County Portion)

Utility Assistance: 42 households
Weatherization: 8 households
CSFP: 41
Tax Assistance 23 households

Key Terms

Weatherization - updating qualified homes to be more energy-efficient.

Utility Assistance - assistance with utility bills, also assisted by Walk For Warmth funds.

Tax Assistance - qualified households are provided tax assistance.

Migrant Program - qualified migrant workers are provided emergency assistance.

CSFP - Commodity Supplemental Food Program - USDA-provided 25 lb boxes of boxed and canned food to qualified households.

Lower My Bill - (Holland) - assists in the payment of utility bills.

Special Note: TEFAP - The Emergency Food Assistance Program - Federally-funded program that helps low-income families. In Ottawa County CAA provides TEFAP assistance quarterly at specific locations. Last year, at each location, CAA provided food for an average of 667 households PER LOCATION.

About Community Action Agency

The purpose of this agency is to help the individuals and families of Ottawa County who are struggling with financial self-sufficiency. Our programs are mainly related to Community Action Agencyhousing and food issues. Many of the programs include loans or general assistance to participants, but generally the recipients must prove their economic sustainability. CAA assistance is meant to help individuals or families reach a point where they can assist themselves without public funding. The Community Action Agency is part of an extensive regional network of faith-based and non-profit agencies that work on a knowledgeable referral basis. If we cannot help a client, we will help that recipient find the appropriate channel to meet their needs.

Community Action Agency How to Apply for Services

12251 James St., Ste. 300
Holland, MI 49424
Phone: (616) 393-4433
Toll-free: 1 (800) 764-4111 Ext. 4433

Hours: Monday - Friday 8:00 am - 5:00 pm

Documentation needed:

  1. Proof of income for all adults in the home - examples include last 3 paycheck stubs, child support, SSI, disability, DHS, unemployment, last year's taxes, W2.
  2. Proof of household size - examples include social security cards or birth certificates for all household members.
  3. Photo ID and social security card of the applicant.
  4. Proof of loss of income - car repair bill, medical bill, loss of job notice.
  5. Shut off notice from utility company (if applying for Utility Assistance).


  • 12251 James St., Ste. 300
    Holland, MI 49424
  • Phone: (616) 393-4433
    Toll-free: 1 (800) 764-4111 Ext. 4433
    FAX: (616) 393-5612
  • Monday - Friday:
    8:00am - 5:00pm
  • Call 2-1-1 to get a list of resources closest to where you live 24 hours a day 7 days a week, including non-health care related needs.