Community Mental Health

I/DD Adult Services

What happens when I want to file a grievance?

If you are dissatisfied with your CMH services, supports, or staff who provide them, you can file a grievance. You can do this at any time by calling CMH Customer Services at 616-494-5545 or email us at Grievances can be filed by a consumer, parent of a minor, guardian, or their legal representative.

Once we have received your grievance, we will send a letter acknowledging receipt of the grievance. We may reach out to you for more information, or you can provide us with new information at any time. A written resolution will be sent within 90 days of the date of the request.

What is the Appeal Process?

When a service has been reduced, terminated, suspended or denied or an Individual Plan of Service has been completed a Notice of Adverse Benefits Determination (NABD) will be sent to the Consumer or Parent/Guardian. The NABD provides information about the action being taken and what the action was based on. If you disagree with the action, you have the right to an Internal Appeal for Medicaid Beneficiaries or the Local Dispute Resolution Process for people not covered by Medicaid. A sample NABD is here for you to review. You have the right to concurrently file an Appeal of an Adverse Benefit Determination an a Grievance regarding other services complaints. If you have questions about the process you can contact Customer Services at 616-494-5545 or email us at