Community Mental Health of Ottawa County monitors and evaluates its activities
and outcomes to assure quality service is being provided. Some of the information
and data used to continuously improve our services is provided here. For
more information, contact Customer Service at (616) 494-5545, toll free
(866) 710-SERV or by email: firstname.lastname@example.org.
2023 Customer Satisfaction SurveyView Survey Results
MMBPIS Performance Indicator Dashboard
MMBPIS Indicators are outcome measures required by the State of MI. They measure the timeliness of inpatient screenings, access to care, start of ongoing services, follow up after inpatient and detox discharges, and track inpatient recidivism. The dashboard displays the target percentage determined by the State of MI compared to CMHOC's data, which is broken out by fiscal quarter, indicator, and treatment population (MI Adult, MI Child, DD Adult, DD Child, SUD). These indicators also give us the ability to measure how effective we are at getting people services compared to other CMH's across the state.