Community Mental Health

Training Center

Additional Training Information

Training Requirements for Your Agency

Agencies and individuals providing services funded by Community Mental Health of Ottawa County (CMHOC) should check their service contract for the training requirements for the specific services being provided. Most contracts with CMHOC contain Attachment I which outlines the training requirements for each service. Use the link above to view the standard training attachment for service contracts with CMHOC.

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Training Updates

Most provider agencies are required to complete annual updates in the subject areas listed below. There are currently no separate “update courses” in these areas in Lakeshore LMS (except for Recipient Rights and Person Centered Planning). Staff should complete the online course in Lakeshore LMS as indicated below to fulfill the requirement of an annual update. Many providers offer their own option for HIPAA and Corporate Compliance which is acceptable. However, any updates offered by providers will not appear on the student transcript generated through Lakeshore LMS. Providers must maintain their own documentation that these updates have been completed.

  • Corporate Compliance - complete the course available in Lakeshore LMS by this title or complete the Provider Agency alternative.
  • Cultural Competency - complete the course available in Lakeshore LMS by this title.
  • HIPAA – complete the course available in Lakeshore LMS by this title or complete the Provider Agency alternative.
  • Limited English Proficiency (LEP) – complete the course available in Lakeshore LMS by this title.
  • Mandt Recertification – this update will be offered in the classroom only. It will be offered approximately two times each month.
  • Person Centered Planning (PCP) – complete one of these two courses in Lakeshore LMS to fulfill the annual update requirement in this subject area:
    • Person Centered Planning and Self Determination Update 2017
    • Person Centered Planning and Self Determination 2018
  • Recipient Rights – complete the update available in Lakeshore LMS titled: "Recipient Rights Update Published January, 2018"
  • Standard Precautions – utilize the course available in Lakeshore LMS by this title.

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Enrolling In Classroom & Online Courses

Lakeshore LMS allows students to create their own student account and enroll and unenroll in classroom and online courses. A supervisor can create an account on behalf of a student as well. We encourage students to create their own account with their supervisor to ensure the profile is completed accurately (There are step by step instructions in the Student Guide located on this training website).

For classroom courses, the enrollment period will end approximately 24 hours before the class begins and the course will disappear from the "Courses Available" tab. This occurs whether the course is full or not. Students are free to contact the Training Center by calling 616-494-5413 (leave a message if no one answers) or by emailing to check if any seats are still available for a course. Confirmation of class enrollment and unenrollment are sent via email to the student and supervisor.

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Unenrolling & Cancellations

Students (and supervisors who have the login and password information for their staff) have the ability to unenroll classroom courses. However, students who need to cancel within 24 hours prior to class beginning MUST contact the Training Center by calling 616-494-5413 (leave a message if no one answers) or by emailing to notify the Training Center of the cancellation. If neither of these occurs, it is considered a no-show. A no-show for any class will be charged $20.

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No-Shows & Late Arrivals

A no-show for any class will be charged $20.

Late Arrivals: After 9 MINUTES of the scheduled start time of a class, the instructor reserves the right to turn away late arrivals. Late arrivals not admitted to class are considered NO-SHOWS and will be charged $20 for the missed class. Exceptions to the no-show fee will be considered on a case by case basis given extenuating circumstances. These individuals will be instructed to enroll in a future class.

If a $20 no-show fee is not paid within 60 days, enrollment for future classroom courses and on-line courses will be denied. Enrollments will be processed again after the fees have been fully paid.

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Class Cancellation Policy

Weather:  If Holland Public Schools or West Ottawa Public Schools are closed due to weather conditions, classroom courses are cancelled. Cancellations will also be indicated on the outgoing message at the Training Center at (616) 494-5413.  

Low Enrollment:  If there are less than 5 people registered for a classroom course, the class may be cancelled prior to the scheduled class. Students and their supervisors will receive an email notification if a classroom course has been canceled.

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Test Out Procedures & Course Equivalencies

If you have received training or education elsewhere which you believe meets the requirements for any of the classroom or online courses, you may be able to test out of the course or have the course waived. Contact your supervisor to determine your agency’s policy on test outs and waivers. You will be required to provide a copy of a transcript, certification, or licensure for this to be considered. Your supervisor will need to contact the trainer at the Training Center (Matt Postma, 616-494-5413 or to determine eligibility for test outs and waivers.

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Training Expectations

  1. Any class that is 4 hours or less will NOT include a break for lunch/dinner even though the class may extend over the lunch or dinner hour. Students are encouraged to bring snacks and drinks along with them and may eat these during the class. Small breaks will be given in these classes also. There is a refrigerator and microwave available in the training room.
  2. The Ottawa County James Street campus is a smoke free campus.
  3. It is expected that students will not work third shift prior to a morning and/or all day training.
  4. Students who are visibly ill may be asked to leave the class to reduce the spread of infection.
  5. Students are expected to conduct themselves in a positive manner. This includes punctuality, attentiveness, and participation.
  6. Students must demonstrate competency throughout all skill demonstrations and must attain at least 80% on all written tests.
  7. Physical Skills Demonstration. If a student has a pre-existing condition that would prevent him or her from safely participating in physical skills demonstration (i.e. lifting and transferring techniques, CPR demonstrations on the floor, or restraining techniques), the supervisor and student should evaluate whether the student can safely participate in physical skills demonstration portion of the class. If it is determined that the student cannot participate in that portion of the class, the supervisor should contact the Training Center prior to sending the student to training with a request to have the student observe only for the physical skills demonstration portion of the course. If it is the intent for the student to successfully complete a course in which physical skills demonstration is required, the trainer will work with the supervisor and the student to facilitate completion of the physical skills demonstration at a later date.
  8. Cell phones can be used during break times at each training site.
  9. Students should wear clothes that are appropriate for physical skill demonstrations. Skirts, dresses, high heels, and/or sandals are not recommended. Dressing in layers allows trainees to adjust for their personal comfort in the classroom (First Aid/CPR/AED; Mandt – Day 3; Mobility, Feeding, & Range of Motion; and Mandt Recertification).
  10. If there is an emergency, participants in training can be reached by calling 616-494-5512 or 616-494-5413.

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