Recipient Rights
Persons who receive mental health services have the same rights as those who do not participate in services. However, persons who receive services have an additional set of rights found in the Michigan Mental Health Code: Chapter 7 - Rights of Recipients. Ultimately, the Office of Recipient Rights works to safeguard these rights guaranteed by the Mental Health Code.
The Office of Recipient Rights protects consumers from employees who intentionally or unintentionally abuse, neglect, or violate their rights they are afforded per the Michigan Mental Health Code. Each Community Mental Health has an Office of Recipient Rights. The Office of Recipient Rights reviews all allegations of rights violations. The Office may investigate, and can make recommendations about remedial action to the service provider and the responsible CMH.
The Office of Recipient Rights serves as an advocate for consumers of mental health services. If you become aware that a consumer’s rights may have been - or are being - violated YOU MUST report this information to the Office of Recipient Rights. Allegations of abuse and neglect need to be reported IMMEDIATELY. Anyone can file a Recipient Rights Complaint on behalf of a consumer.
You can contact the Office of Recipient Rights at:
Briana Fowler, MPA, LBSW
Director of Recipient Rights
CMH Ottawa County
12265 James Street
Holland, MI 49424
Phone: (616) 393-5763
Email: bfowler@miottawa.org
Office: (616) 393-5763
Fax: (616) 327-6375
Toll Free: (877) 588-4357
The Office of Recipient Rights is located at the following address:
12265 James Street
Holland, MI 49424
Staff need to be aware there are laws that protect them from retaliation and harassment when rights violations are reported.
The Office of Recipient Rights thanks you for helping to protect the rights of individuals receiving mental health services.
- Online Complaint Form
- You Have Rights Poster
- Whistle Blower Poster
- Abuse & Neglect Summary
- Incident Report
- Example of an Incident Report
- Writing an Effective Incident Report
- Recipient Rights Complaint Instructions & Form
- What happens when there is a complaint?
- Know Your Rights, Recipient Rights Handbook
- Know Your Rights, Recipient Rights Handbook (Spanish)
- Mental Health Code (Excerpt) Act 258 of 1974 Chapter 7 - Rights of Recipients of Mental Health Services
Policies
- 01(01) - Recipient Rights
- Determining a Sentinel Event
- 01(05) - Recipient Rights Advisory Committee
- 01(06) - Abuse & Neglect Reporting
- 01(07) - Recipient Rights Complaints
- 01(08) - Incident Reports
- 01(09) - Review of Death
- 01(09)a - Report of Death Form
- 01(10) - Consent to Treatment
- 01(11) - Confidentiality & Disclosure
- 01(12) - Family Planning
- 01(13) - Fingerprinting & Photographing of Consumers
- 01(14) - Treatment by Spiritual Means
- 01(15) - Right to Access
- 01(16) - Comprehensive Examinations & Medication Procedure
- 01(17) - Change in Type of Treatment
- 01(18) - Personal Property & Funds
- 01(19) - Resident Labor
- 01(20) - Freedom of Movement
- 01(21) - Communication, Telephone & Visiting Rights
- 01(22) - Restraint, Seclusion & Emergency Interventions
- 01(23) - Dignity & Respect
- 01(24) - Services Suited to Conditions
- 01(27) - Accommodations