How to Contact an Inmate by Mail or Phone
Inmate Contact by Mail
Post cards (5x7 or smaller) will be accepted as the only written communication to inmates incarcerated at the Ottawa County Jail. All other written communications (except those clearly marked as legal mail) will be returned to sender. Post cards containing stickers or other inappropriate materials, as determined by jail administration, will also be returned to sender. Mail is received Monday thru Friday only, no holidays. Post cards purchased at a store, or from the Post Office are acceptable. We will not accept anything other than an original post card.
Family/friends may continue sending money (cash or money order) to inmates via the regular envelope process, however all other contents will be returned to sender. Money Orders shall be made out in the inmate’s name.
Family/friends are discouraged from sending cash through the mail. However, when cash is received via the mail and the recipient inmate is clearly identified, the cash will be deposited into that inmate’s account.
The Ottawa County Sheriff’s Office will not be held responsible for any money sent through the mail to inmates.
New books (soft cover only) sent by way of the US Postal Service are permitted if sent directly from the publisher, a bookstore, or a distribution company. Books may not contain nudity, promote/advocate discrimination, or contain “Due on Delivery” bills. Bibles may not have a ribbon or bookmark device. Newspapers or magazines will not be permitted.
Ottawa County Jail
12130 Fillmore St.
West Olive, MI 49460
Inmate Contact by Phone
To receive calls from a correctional facility you must use a touch-tone telephone and have an account with Correctional Billing Services (CBS). During the account set-up process you will be asked to supply a 4-digit passcode to be used for future verification purposes.
To establish and maintain an account, you have several options. You can use the automated system or speak to a Customer Service Representative using a credit card (MasterCard or Visa), debit card or check with a $50 minimum payment, Western Union Quick Collect for any amount or send payment by mail using money order, cashier check and other forms of guaranteed payments for any amount. Automated system and representative payments will be charged a $6.95 processing fee and Western Union payments will be charged a fee by Western Union. If payment is made by mail, there is no charge for processing. For more information, please call (800) 844-6591 and speak to a Representative.
You can avoid interruption to your service and control costs at the same time by using prepaid accounts. By paying for your calls in advance, you manage your spending and ensure that the line is open as long as funds are kept in the account. On occasion, calls posting to your account could be delayed causing the account to go over what has been paid. In these instances a payment will be necessary before calls can continue.
In order to accept calls on a cell phone or an Internet-based telephone service a prepaid account must be established although some facilities will not allow cell phone accounts. A representative can let you know if cell phones are allowed at the facility you are receiving calls from.
Each telephone company billed account is assigned a payment verification point(PVP). This is your spending limit for a rolling 90-day period. If you exceed your PVP within the 90 days, the line will be blocked from receiving calls until the earlier calls have dropped off.
Each direct billed account will be assigned a 30-day credit limit based on a credit score that is done at the time the account is set up. This will require the phone owner to supply their full social security number and driver's license or state ID.
If you would like to know the rates for the calls you are receiving, please contact the CBS Customer Service Department at (800) 844-6591 and a representative will be able to provide you with the surcharge and per-minute rate. This information is also available by emailing email@example.com
If you would like to prevent calls from a correctional facility handled by CBS, please contact CBS Customer Service Department at (800) 844-6591 or firstname.lastname@example.org and a representative will assist you in placing a restriction on your line.
To avoid call disconnection...DON'T:
- transfer the call
- put the call on hold
- use or answer Call Waiting
- press extra buttons on the touch-tone keypad
- stop your conversation for any length of time (silence may cause a disconnect)
- try to make any kind of 3-way call
To contact Correctional Billing Services:
Automated System and Representatives can be reached at (800) 844-6591, 24 hours a day. They accept MasterCard and Visa Credit Cards and Debit Cards plus checks.
Mail Payments To:
Correctional Billing Services
P.O. Box 2052
Mechanicsburg, PA 17055-0700
Additional information regarding Correctional Billing Services can be found in the Friends & Family Telephone Service Guide.